Everyday business operations management demands, such as initializing new technologies, modifying business processes, and managing finances, can easily distract from a company's ability to provide comprehensive support to its employees.
Because of this, many employees are expected to engage in a "self-service" model to address their Human Resources (HR) needs. In a self-service enterprise HR model, employees seek answers to their questions and receive a response (from a knowledge base, chat bot, or HR staff member). A lack of automation slows this process-creating friction in HR services that can frustrate employees and make them disengaged with their work.
Disengaged workers are less likely to work to their fullest capacity and more likely to leave the organization. This, in turn, contributes to higher expenses for recruitment, onboarding, and training while reducing overall productivity.